Shipping policy
Standard shipping:
- Standard UPS Ground Delivery usually arrives within 1 to 5 business days to most locations
- Delivery times to Alaska and Hawaii may vary.
Customer-selected shipping:
- Customers may select the delivery options including next day and 2-day ground to most cities.
How are my shipping costs calculated?
We charge based on our negotiated shipping charges that include a minimum charge based on the size of the box and may vary with added weight, quantity of containers, destination locations, and shipping method selected. Free shipping applies to current promotions only and includes standard ground shipping method. Free shipping rates do not apply when upgraded to next day or 2-day shipping.
When will my order be shipped?
Most orders are submitted to the carrier within 1 business day of placing the order.
If I place my order today, when will I receive it?
The time it will take for you to receive your order depends upon where you live and what shipping method you select. Most items ship out the same business day if ordered before 12 p.m. which means Standard Ground Delivery usually arrives within 1 to 5 business days to most locations. You also have the option to expedite shipping with Next Day Air or 2nd Day Air Service. Please add the item to the cart and enter your zip code to show the actual shipping charges for each option.
What do I do if my order is late?
If the expected delivery time listed with your choice of shipping has expired you must contact the carrier first. Your order may be late because no one was available to accept delivery. You must report to us any undelivered order within 25 days of the date you placed the order.
What if my package is damaged when it is delivered?
If your package arrives damaged, you may refuse delivery at no cost to you. Please contact us immediately so that we can work with the carrier to correct the situation as soon as possible.